Grooming surcharges are additional fees added to the standard grooming price for specific reasons, like matting, behavioral issues, or flea/tick infestations. These fees are typically applied when a pet requires extra time, effort, or special handling due to unforeseen circumstances. 

Examples of common grooming surcharges:​

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De-matting

• De-matting lite (5-10mins): $5.00 charged if de-matting takes less than 10mins.

• De-matting Moderate (10-20mins): $10.00 charged for de-matting taking between 10-20mins.

• De-matting Heavy (20-30mins): $15.00 charged for de-matting that takes between 20 -30mins

• Full Shave: $20.00 if you request a full body shave or your Pet needs more than 30 mins of De-Matting i will recommend a full shave for the Pets sake, extensive brushing and de-matting is very stressful. ( I will confirm this with you prior to me shaving your pet for approval.)

Special services

• Special Handling: $10 - $20

  Additional fee for pets exhibiting behavioral issues that require extra care and attention. 

• Flea & Tick Service: $20

  Charge for treating or removing fleas or ticks from a pet, which may involve additional products and time. 

• Biohazard Cleaning: $10

  Surcharge for cleaning up a pet that may have come in contact with feces or urine. 

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Special Fees

• Cancellation/No-Show Fees: $20

  We have a $20 No-Show/No-Call Fee on appointments. After your first no show/no call future appointments will require a $20 deposit. After 5 No-Show/No-Calls We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show/no-call". After this We reserve the right to terminate you as a client. Please make every effort to call and cancel or reschedule when possible to avoid such situations.

• Late Pick-Up: $20

If the pet is not picked up within a specified timeframe. (communication on delays you may experience due to traffic or other unknown causes will wave this charge.)

• Holiday/Special Request Surcharges: $20

  A surcharge for grooming services on holidays, as these are typically busier. Or Special Requests services such as emergencies that need to be seen same day or outside of our normal business hours.

 

Reasons for grooming surcharges:

• Extra Time and Effort:

  Dealing with mats, behavioral issues, or infestations can significantly increase the time required for a groom, leading to extra charges. 

• Specialized Products or Techniques:

  Some conditions, like flea/tick infestations, may require the use of specialized products or techniques that aren't part of the standard grooming process. 

• Safety and Well-being:

  Surcharges for special handling or biohazard cleaning are often implemented to ensure the safety of both the groomer and the pet. 

• Fair Compensation:

  Some groomers argue that surcharges are necessary to ensure that they are fairly compensated for the additional work and time involved in certain situations. 

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Factors that can contribute to a handling fee:

• Aggression:

  If a pet is aggressive or bites, causing harm or strain to the groomer, a fee may be charged.

• Difficulty with restraint:

  If a pet is difficult to restrain, requiring multiple groomers or specialized techniques, a handling fee may apply.

• Excessive mess or accidents:

  If a pet defecates or vomits during the grooming process, requiring additional cleaning or handling, a fee may be charged.

• Inability to be groomed without assistance:

  If a pet is unable to be groomed without the assistance of another staff member, a handling fee may be applied.

• Prolonged time required:

  If a pet's behavior significantly increases the time needed for the groom, a fee may be considered.