Grooming surcharges are additional fees added to the standard grooming price for specific reasons, like matting, behavioral issues, or flea/tick infestations. These fees are typically applied when a pet requires extra time, effort, or special handling due to unforeseen circumstances. 

Examples of common grooming surcharges:

 

Coat Type or Length

• Medium Coats: $5.00 charged to pets with coat length from 2- 4 inches

• Long Coats: $10.00 charged to pets that have a coat length longer than 4 inches

• Curly Coats - $10.00 charged for animals with curly coat types

• Corded Coats - $30.00 charged to animals with corded coat types

• Double Coats - $20.00 charged to breeds with double coats

 

De-matting

• De-matting lite: $5.00 charged if de-matting takes less than 10mins.

• De-matting Moderate: $10.00 charged for de-matting taking between 10-20mins.

• De-matting Heavy: $20.00 charged for de-matting that takes between 20 -30mins

• Full Shave: $25.00 is charged if the animal requires a full shave or the client requests one

 

Special services

• Special Handling: $10 - $20

  Additional fee for pets exhibiting behavioral issues that require extra care and attention. 

• Flea & Tick Service: $20

  Charge for treating or removing fleas or ticks from a pet, which may involve additional products or time. 

• Biohazard Cleaning: $10

  Surcharge for cleaning up a pet that may have come in contact with feces or urine. 

• Re-bathing: $10

  Additional fee for re-washing a dog if the initial bath wasn't thorough enough or if the dog becomes dirty again after the first bath. 

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Special Fees

• Cancellation/No-Show Fees: $20

  We have a $20 No-Show/No-Call Fee on appointments. After your first no show/no call future appointments will require a $20 deposit. After 5 No-Show/No-Calls We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show/no-call". After this We reserve the right to terminate you as a client. Please make every effort to call and cancel or reschedule when possible to avoid such situations.

• Late Pick-Up: $20

if the pet is not picked up within a specified timeframe. 

• Weekend/Holiday/Special Request Surcharges: $20

  A surcharge for grooming services on weekends or holidays, as these are typically busier. Or Special Requests services outside of our normal business hours.

 

Reasons for grooming surcharges:

• Extra Time and Effort:

  Dealing with mats, behavioral issues, or infestations can significantly increase the time required for a groom, leading to extra charges. 

• Specialized Products or Techniques:

  Some conditions, like flea/tick infestations, may require the use of specialized products or techniques that aren't part of the standard grooming process. 

• Safety and Well-being:

  Surcharges for special handling or biohazard cleaning are often implemented to ensure the safety of both the groomer and the pet. 

• Fair Compensation:

  Some groomers argue that surcharges are necessary to ensure that they are fairly compensated for the additional work and time involved in certain situations. 

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Factors that can contribute to a handling fee:

• Aggression:

  If a pet is aggressive or bites, causing harm or strain to the groomer, a fee may be charged.

• Difficulty with restraint:

  If a pet is difficult to restrain, requiring multiple groomers or specialized techniques, a handling fee may apply.

• Excessive mess or accidents:

  If a pet defecates or vomits during the grooming process, requiring additional cleaning or handling, a fee may be charged.

• Inability to be groomed without assistance:

  If a pet is unable to be groomed without the assistance of another staff member, a handling fee may be applied.

• Prolonged time required:

  If a pet's behavior significantly increases the time needed for the groom, a fee may be considered.